Shipping policy

Shipping & Delivery Policy

Effective Date: 01 May 2026

Thank you for shopping with Moveki Solar Solutions. This Shipping & Delivery Policy outlines our order processing timelines, delivery coverage, shipping charges, and related shipping procedures for all orders placed within Kenya.

1. Order Cut-Off Time

  • Order Cut-Off Time: 4:00 PM (East Africa Time – EAT)
  • Orders placed before 4:00 PM are processed on the same business day.
  • Orders placed after 4:00 PM will be processed on the next business day.

2. Handling & Transit Time

Handling Time

  • 0–1 business day
  • Operating Days: Monday – Saturday

Transit Time

  • 0–1 business day
  • Delivery Days: Monday – Saturday

Estimated Total Delivery Time

  • 0–2 business days within Kenya

Delivery timelines may vary slightly depending on customer location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

3. Shipping Rates

We offer flat-rate shipping across Kenya for transparency and convenience.

Shipping Fee

  • Flat Rate: KES 400 for all orders within Kenya

All shipping charges are clearly displayed during checkout before order confirmation and payment.

4. Delivery Coverage

Moveki Solar Solutions currently delivers to all locations within Kenya.

At this time:

  • Domestic shipping within Kenya is available
  • International shipping is not available

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing:

  • Your tracking number
  • Courier tracking information where applicable

Customers may use the provided tracking details to monitor delivery progress.

6. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately using the contact information below.

Moveki Solar Solutions will:

  • Investigate the issue with the courier service
  • Arrange replacement where applicable
  • Provide a full refund where necessary

Contact for Delivery Issues

  • Email: info@moveki.co.ke
  • Phone: +254 140568174

7. Delays Beyond Our Control

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to:

  • Courier disruptions
  • Severe weather conditions
  • Public holidays
  • Remote delivery locations
  • Other unforeseen operational factors

Moveki Solar Solutions shall not be held liable for delays caused by circumstances beyond our reasonable control.

8. Contact Information

For questions regarding shipping, delivery, or order tracking, please contact:

Moveki Solar Solutions
Email: info@moveki.co.ke
Phone: +254 140568174

Address:
THE TRIPLE TWO ADDRESS,
4th Floor, Block D2, along the Eastern Bypass, Nairobi, Kenya.