Refund policy

Refund & Return Policy

Effective Date: 01 May 2026

Welcome to Moveki Solar Solutions. We are committed to providing quality solar products and excellent customer service. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Window

Customers may request a return or exchange within 12 days from the date of delivery or collection.

2. Eligibility for Returns

To qualify for a return, products must meet the following conditions:

Non-Defective Products

Items must be:

  • New and unused
  • In their original packaging
  • In the same condition as received

Defective or Damaged Products

Products that arrive faulty, damaged, or defective are eligible for return, replacement, or exchange.

3. How to Initiate a Return

To initiate a return, customers may contact us through:

  • Email: info@moveki.co.ke
  • Phone: +254 140568174

Customers may:

  • Return items in-store, or
  • Use their preferred courier service for returns

Return Address

Moveki Solar Solutions
THE TRIPLE TWO ADDRESS,
4th Floor, Block D2, along the Eastern Bypass, Nairobi, Kenya.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Defective or Damaged Products

Moveki Solar Solutions will cover return shipping costs for products confirmed to be defective or damaged upon arrival. We may:

  • Arrange collection of the item, or
  • Reimburse reasonable courier charges incurred by the customer

Customer Change of Mind

For non-defective returns due to customer preference or change of mind:

  • The customer is responsible for return shipping costs
  • Original shipping charges are non-refundable

5. Refund Process

Once the returned product is received and inspected, we will notify the customer regarding approval or rejection of the refund request.

Refund Details

  • Processing Time: Refunds are processed within 7 business days after approval
  • Refund Method: Refunds are issued using the original payment method used during purchase
  • Restocking Fees: No restocking fees are charged

6. Exchanges

We accept exchanges for both defective and non-defective products within the 12-day return window, subject to stock availability.

Where applicable:

  • Customers may pay any price difference for replacement items
  • Customers may receive store credit or a refund for any balance difference

7. Non-Returnable Situations

Returns may be rejected if:

  • Products have been used, altered, or damaged after delivery
  • Original packaging is missing for non-defective returns
  • The return request is made outside the 12-day return period

8. Contact Information

For questions regarding refunds, returns, or exchanges, please contact:

Moveki Solar Solutions
Email: info@moveki.co.ke
Phone: +254 140568174

Address:
THE TRIPLE TWO ADDRESS,
4th Floor, Block D2, along the Eastern Bypass, Nairobi, Kenya.

Currency: All transactions and refunds are processed in Kenyan Shillings (KES).